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Our Terms and Conditions

These terms and conditions set out the basis on which you may visit and use our website and online booking services. Please read them carefully as they contain important information.

References to “carrier(s)”, “the carrier(s)” or a “carrier” are references to the drivers who provide private hire services and who accept bookings through this website. References to a “contract of carriage” or “carriage” are references to private hire contracts which can be arranged via this website.

General Terms and Conditions
This website is owned and operated by Luxe Cars Ltd (company no.11478241), trading as Luxe. If you have any questions about these terms and conditions or any comments or issues regarding this website, please contact us at info@luxe-cars.co.uk.

Ownership of Rights
All intellectual rights including copyright of this website and its content are owned by or licensed to Luxe Cars Ltd. Unauthorised use of this site or its content including copying or storing as a whole or any part is prohibited without the written permission of Luxe Cars Ltd. You may not modify, distribute or publish anything on this website for any purpose.

Information on this Website
Luxe Cars Ltd has taken great care to ensure that the information contained within this website is accurate at the time of publishing and that all products and services have been correctly described. Prices quoted are those to which the carriers who accept bookings through this website have agreed to adhere. However you should always independently check any information before you rely on it. No representations are made by LuxeCars Ltd that the information is accurate up to date or complete and we do not accept liability for any loss arising from out of date or inaccurate information contained here within. This is a website providing information free of charge. If you wish to report any inaccuracies contact us at info@luxe-cars.co.uk.

Booking Terms and Conditions
1. You must be aged 16 years or over to book through this website.
2. Bookings are only valid for the journey stated.
3. The carriers are unable to carry animals, with the exception of guide dogs, without prior arrangement.
4. The carriers agree to carry passengers and their luggage. We are unable to carry unusual or oversized objects, hazardous goods or materials, furniture or excessive baggage.
5. Waiting time will be charged by the carrier at £20 per hour, charged at £5 per 15 minute unit or part of a 15 minute unit, unless previously agreed with the customer.
6. Luxe Cars Ltd is not the provider of the carriage services advertised on this site.
7. This website is a booking service provided by Luxe Cars Ltd as a disclosed agent for each carrier who accepts bookings through this website.
8. Luxe Cars Ltd has taken every measure to ensure that the carriers to whom you are introduced via this website are both punctual and reliable but all contracts created through this service are between you and the carrier.

Acknowledgement and Acceptance of Your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm the details of your booking. Your order is only confirmed once you receive the booking confirmation document. It is the customers responsibility to check all the booking details are correct and inform us of any inaccuracies by email @ info@luxe-cars.co.uk.

Delays
Adverse traffic conditions and other incidents beyond the carriers control may cause delays. We will always establish the current status with the carrier and inform you if you contact us.

Substitution
If for any reason carrier is unable to supply the vehicle ordered we will arrange with another carrier to supply a suitable alternative to accommodate you.

Insurance and Licenses
All carriers are insured in accordance with legal requirements including third party liability, damage and personal injury. Damage to property is limited and only in the event of negligence. All carriers are licensed by Peterborough City Council and Huntingdon District Council.

Payment and Refunds
How do I Pay?
If you wish to pay now we can collect payment on behalf of your carrier. All payments will be in Sterling. Your payment will be processed over a secure connection by Adyen, one of the leading payment service providers. To ensure that you always have the highest level of security, your payment details are encrypted when you enter them. You can pay for your order using Visa, Mastercard and American Express and your payment will be collected on completion of your journey.

Acceptance of your payment does not create a contract of carriage with Luxe Cars Ltd. We accept your payment as the disclosed agent for the carriers who accept bookings through this website.

What if I want to Cancel?
We have agreed with the carriers that when you order online or over the phone you have the right to cancel your order up to 30 minutes before your scheduled pick up time, or 60 minutes outside the City of Peterborough, with no penalty. Refunds will not be made outside of these limits.

What if I want to Change my Order?
Changes can be made up to 30 minutes before your scheduled pick up time, or 60 minutes outside the City of Peterborough, depending upon your pick up location you must do this via your mobile app or by email at info@luxe-cars.co.uk.

What if I need a Refund?
Refunds will be given for cancellations with more than 30 minutes remaining before the scheduled pick up time, or 60 minutes outside the City of Peterborough.

Use of our Website
To book via our website you must be sixteen years or older. Using the website is confirmation that you possess the legal authority to enter into a contract of carriage and accept the terms and conditions of this website, including payments from Debit and Credit Cards in accordance with all its terms and conditions.

Use of our Website from Outside the UK
This website is intended to be used in the UK and directed solely at those who wish to use our services within the UK. Luxe Cars Ltd make no representation that any services referred to are appropriate for use in other locations. Those who access the website from other locations are responsible for compliance with local laws and to the extent that local laws are applicable.

Damage to your Computer
Luxe Cars Ltd makes every effort to ensure that this website is free from malware and viruses. However we cannot guarantee that your use of this website or any websites accessible from it will not cause damage to your computer. It is your responsibility to ensure that your equipment is suitably protected. Luxe Cars Ltd shall not be liable to any person for any loss or damage to computer equipment which may arise as a result of using this website.

Links to other Websites
There may be links on this website to other sites we think you may want to visit. These are third party websites and Luxe Cars Ltd accept no responsibility for either the content or any issues or any liability for anything contained in these websites.

Exclusions of Liability
Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence or fraudulent behaviour of Luxe Cars Ltd, its employees and agents or any carriers. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision should be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Luxe Cars Ltd accepts no liability whatsoever for your late arrival or missing a flight or connection whatever the circumstance.

Other Legal Notices
There may be legal notices on other parts of this website which relate to your use of this website, all of which will, together with these Terms and Conditions govern your use of this website.

Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English language. Your statutory rights are not affected.

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All of our chauffeurs are hand-picked and thoroughly trained to provide you with a professional experience at all times. We offer our clients a safe environment to unwind and relax in, throughout your journey.

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